Business Process Management (BPM) Agenda

Our two-day Business Process Management course will give practitioners the tools that they need to manage, measure, document, and control their strategically-important business processes. The training modules are packed with examples and hands-on exercises. Our unique format makes it easy to learn and easy to teach.

  • Introduction to Business Process Management
  • Define the High Level Process
  • Understand Customer Requirements
  • Document the Detailed Process
  • Identify Key Measures
  • Understand Baseline Data on Key Measures
  • Identify Process Waste
  • Identify and Mitigate Risk
  • Control the Process

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