Lean Six Sigma for Services Black Belt Agenda

If you work for an organization outside of manufacturing, you need a Lean Six Sigma curriculum designed especially for you. Our services materials are packed with transactional and services examples - no manufacturing content.

This four week curriculum follows the DMAIC methodology (Define, Measure, Analyze, Improve, and Control). Both Lean and Six Sigma tools are fully integrated in each phase. Our unique format makes it easy to learn and easy to teach.

Introduction to Lean Six Sigma for Services

Define Phase

  • Introduction to Define and Gate Reviews
  • The Project Charter
  • Project  and Change Management
  • Multi-Generational Project Planning
  • Gathering the Voice of the Customer
  • Presentation Basics

Measure Phase

  • Introduction to Measure
  • Document and Analyze the Process (Value Stream Mapping)
  • Introduction to Basic Statistics
  • Determine What to Measure and Data Collection
  • Understanding Variation and Control Charting
  • Measurement System Analysis (MSA)
  • Process Capability
  • Key Lean Concepts
  • Transactional Lead Time Simulation

Analyze Phase

  • Introduction to Analyze
  • Root Cause ID and Validation
  • Cause & Effect Matrix
  • FMEA
  • Introduction to Hypothesis Testing
  • Means, Medians, and Variance Tests
  • Introduction to Quick Improvement and Kaizen
  • Quick Improvement – Process Flow Improvement
  • Proportions and Chi-Square Tests
  • Simple and Multiple Linear Regression
  • Multi Vari Analysis

Improve Phase

  • Introduction to Improve
  • Solution Development
  • Quick Improvement - Work Control Systems
  • Quick Improvement - 5S
  • Intro to Design of Experiments
  • Full Factorial DOE
  • Fractional Factorial DOE
  • DOE Simulation
  • Conjoint Analysis
  • Evaluate and Select Solutions
  • Pilot the Solution
  • Plan and Implement Solution

Control Phase

  • Introduction to Control
  • Mistake Proofing
  • Process Control Methods
  • Extending the Improvements
  • Project Close-Out

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