Lean Six Sigma for Services Green Belt Agenda

If you work for an organization outside of manufacturing, you need a Lean Six Sigma curriculum designed especially for you. Our services materials are packed with transactional and services examples – no manufacturing content.

This two week curriculum follows the DMAIC methodology (Define, Measure, Analyze, Improve, and Control). Both Lean and Six Sigma tools are fully integrated in each phase. Our unique format makes it easy to learn and easy to teach.

Introduction to Lean Six Sigma for Services

Define Phase

  • Introduction to Define and Gate Reviews
  • The Project Charter
  • Project and Change Management
  • Gathering the Voice of the Customer

Measure Phase

  • Introduction to Measure
  • Document the Process
  • Cause and Effect Matrix
  • Minitab Overview
  • Introduction to Basic Statistics
  • Data Collection Planning
  • Control Charts
  • Key Lean Concepts
  • Transactional Cycle Time Simulation
  • Measurement System Analysis
  • Process Capability

Analyze Phase

  • Introduction to Analyze
  • Root Cause ID and Validation
  • Introduction to Hypothesis Testing
  • Means, Medians and Variance Tests
  • Proportions and Chi-Square Tests
  • Simple Linear Regression
  • FMEA
  • Multi-Vari Analysis

Improve Phase

  • Introduction to Improve
  • Solution Development
  • Process Flow Improvement
  • Intro to Design of Experiments (Optional)
  • Implementation

Control Phase

  • Introduction to Control
  • Mistake Proofing
  • Process Control Methods

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