Mark Sidote

With more than 25 years of combined consulting and industry experience, Mark is a seasoned professional dedicated to helping clients identify and achieve corporate objectives.

Mark has delivered multiple lean transformation, continuous improvement, and process redesign efforts, resulting in millions of dollars in improved operational efficiency, customer value and sustainable cost reductions. He has significant experience in Design for Lean Six Sigma, Lean Transformation, and Lean Six Sigma deployment.

The variety of industries where Mark has worked includes financial services, healthcare, construction, information technology, insurance, wholesale distribution, process manufacturing, pharmaceuticals, food and beverage, consumer packaging, travel, natural resources, and agri-business.

Prior to Firefly Consulting, Mark was with Accenture where he was selected to expand the Process and Innovation Performance service line in the Asia Pacific region. He co-led an organizational transformation in Western Australia, delivering $43M+ in client cost savings.

Mark also held several senior quality and process design positions with Sabre, developed and deployed the award-winning Supplier Excellence 2000 Quality Program of American Airlines with AMR Corporation, and was a Quality Systems Manager at International Paper.

Publications and Insights

  • “Medical Practice Transformation: Patient-Centric Practice Design,” Author, Healthcare Financial Management Association, anticipated October 2017
  • Innovating Lean Six Sigma, Contributing author, McGraw-Hill, 2016
  • “For Process Manufacturers, Analytics-infused Kaizens Deliver Impressive Results in Brief Time Frames,” Author, White paper

Notable Achievements

  • Delivered numerous lean transformation and continuous process improvement deployments, resulting in $200M+ in client benefits.
  • Redesigned the claims management process for a leading property and casualty insurance carrier. Placing customer requirements at the forefront and balancing with the voice of the business, the team identified six experience gaps which spanned across the claims customer journey.
  • Facilitated process improvement for an R&D organization of a leading pharmaceutical company, resulting in a cycle time reduction from 129 days to 14 days and an increase in scientist productivity of 20%.
  • Conducted an assessment of a leading construction company‚Äôs corporate SG&A organization, identifying over $10M in benefits.


University of Nevada, Reno

Illinois Institute of Technology
BS Chemical Engineering

Certified Master Black Belt

Firefly Publications