Our two-day Business Process Management course will give practitioners the tools that they need to manage, measure, document, and control their strategically-important business processes. The training modules are packed with examples and hands-on exercises. Our unique format makes it easy to learn and easy to teach.

  • Introduction to Business Process Management
  • Define the High Level Process
  • Understand Customer Requirements
  • Document the Detailed Process
  • Identify Key Measures
  • Understand Baseline Data on Key Measures
  • Identify Process Waste
  • Identify and Mitigate Risk
  • Control the Process

Interested in training or curriculum licensing? Contact our team to learn more.

Related Agenda

Green Belt Agenda

Green Belt Training

Our Unique Training Format Makes it Easy to Learn and Teach


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Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.



Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.

ASQ Lean and Six Sigma Conference 2019

ASQ Lean and Six Sigma Conference 2019

March 4 - 5, 2019
Phoenix, AZ

Lisa Custer, PhD presents "Data Visualizations: In the Realm of Big Data"