At Firefly Consulting, we provide custom solutions, leveraging unique methodologies. Our mission is to deliver rapid, sustainable results for clients. Our team has a track record of success across a broad range of manufacturing and service industries. We offer consulting services as well as training programs. Contact our team to learn more.

Applications of Big Data for Process Improvement

Applications of Big Data for Process Improvement

Publication in Quality Progress, 2020.

Simulation Modeling: Understanding Uncertainty Leads to Better Decision Making

Simulation Modeling

Understanding Uncertainty Leads to Better Decision Making. Published in Quality Management Forum, 2020.

Getting Started with Improving Your Call Center’s Efficiency

Improve Efficiencies in Your Call Center

Published by the Professional Association for Customer Engagement, 2019.


Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

Operational Excellence Word Puzzle

Word Puzzle Challenge

How much do you know about Operational Excellence?

Play our continuous improvement version of a popular word game, with a new word every day. Can you guess today’s word?



Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.