At Firefly, we are honored to have Bruno Ternon leading our European office. While I originally know Bruno from working with him on a new product development project 20 years ago, he more recently had an operational excellence leadership role at Amazon. Check out his latest insight in the LinkedIn piece, “How Culture Drives Operational Excellence at”

We are really looking forward to our upcoming European Roundtable, Innovating Operational Excellence. We’re gathering a group of European business leaders on March 28th in Amsterdam for an afternoon of presentations and roundtable discussions on the future of operational excellence. Interested? Please contact Bruno Ternon at

How Culture Drives Operational Excellence at

If you want more quality information on innovation and operational excellence be sure to follow us on LinkedIn, and visit our publications page for recent articles and conference presentations.

Best wishes,

Kimberly Watson-Hemphill
Kimberly Watson-Hemphill
President, Firefly Consulting

Conference Schedule
We're speaking at several upcoming conferences. Hope to see you there!
AME San Diego International Conference
ASQ Lean and Six Sigma Conference 2019
March 4–5, 2019
Phoenix, AZ
Data Visualizations: In the Realm of Big Data, Lisa Custer
Lean Six Sigma World Conference
Lean Six Sigma World Conference
March 1314, 2019
San Antonio, TX

Best Practices in Lean Six Sigma Highlights from the Benchmarking Study,
Kimberly Watson-Hemphill and Kristine Nissen Bradley

ASQ World Conference
ASQ World Conference
May 2022, 2019
Fort Worth, TX

Measuring Sense of Urgency: A Leadership Dilemma, Jeff Kahne

Innovating Lean Six Sigma
The New and Definitive Guide to Lean Six Sigma
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Innovating Lean Six Sigma
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Austin, TX