Dear Kristine,
Why does process matter? In her latest article, “More Than Momentum — Why Fast-Growing Companies Need Strong Processes,” Heather Rafferty explores the hidden costs of bad processes. Whatever the market conditions may be for your business, better processes are an improvement lever that is within your organization's control.

On a similar theme, but focused on the private equity space, I also recommend “Accelerating Private Equity Results with Operational Excellence,” that I co-authored with Jeff Kahne. Process improvement can lead to breakthrough results, often without a significant investment in technology.
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Best wishes,
Kimberly
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