CASE STUDY

Finance and Insurance Company Seeks M&A Growth along with Improved Operational Efficiencies

Background

A leading finance and insurance company brought on a new private equity owner. The new leadership desired significant revenue growth via acquisition targets and also desired to achieve improved efficiencies and cost reduction by utilizing Lean principles in the key operational processes.

Solution

Our team performed assessments as part of due diligence on the supply chain and warehouse operations of a potential acquisition target. Additionally, we assessed the transactional operations of the core business, including claims, new business, customer service, and the call center. The assessment identified opportunities for transformational projects and continuous improvement that will result in over a 30% reduction in operating expenses.

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