The latest in thought leadership, awards, and insight featuring Firefly Consulting.

Accelerating Results With Enterprise-Wide Kaizen Events - Part II

Chuck Cox explains IDEF0 and how to achieve results on large projects, quickly, with an Enterprise Kaizen approach.

Look Before Making the Technology Leap

Before you invest in robotic equipment, Marshall Ariza suggests avoiding these common pitfalls.

Top 5 Tips for Providing Excellent Customer Service

Getting customer service right the first time with Julaine Calhoun.

Accelerating Results with Enterprise-Wide Kaizen Events - Part 1

Chuck Cox shares his experience with how to achieve results on large projects, quickly, with an Enterprise Kaizen approach.

Supply Chain Management Trends for 2017

Kimberly Watson-Hemphill shared her thoughts with Megaventory on the latest in Supply Chain Trends for 2017.

5 Steps to Implementing Lean in a Growing Business

Interested in how to get started with lean? Check out Kimberly Watson-Hemphill's article in the Austin Business Journal.

Before You Start Your Continuous Process Improvement Journey

Marshall Ariza provides sound guidance on how to get started with continuous improvement.

What's Your Improve-mentality?

Chuck Cox shares how creating new approaches to meeting customer needs is not only possible, but in many instances, it is the only way to keep and increase your pool of customers.

Lean Six Sigma Leadership: Start With the Why

Kimberly Watson-Hemphill considers how great leaders inspire action and how this applies to success with Lean Six Sigma.

Change Can be Hard, Losing is Worse. Lean Six Sigma is Here to Help

Chuck Cox was interviewed on iHeartRadio’s business podcast, the “Big Bid Theory.” He explains Lean Six Sigma and predicts how Big Data will enhance process improvement in the near future.

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