Lean for Service Agenda

  • Are the Lean tools what you need to take your business to the next level?
  • Are you interested in adding Lean tools to your existing Six Sigma program?

This one-week training program introduces students to the fundamentals of lean. All content has been tailored to be relevant to transactional business processes and service environments. There is no manufacturing content. The curriculum is highly interactive, packed with exercises to engage the students and facilitate adult learning. It is organized using the DMAIC framework (Define, Measure, Analyze, Improve, Control) and does not require any software besides Microsoft Word and Excel.

  • Introduction and Course Overview
  • Introduction to Lean
  • Project Charter
  • Gathering the Voice of the Customer
  • Document and Analyze the Process - Value Stream Mapping
  • Data Collection
  • Key Lean Concepts - TIMWOOD, Little’s Law, Process Value Efficiency
  • Transactional Lead Time Simulation
  • Root Cause ID and Validation
  • Quick Wins and Kaizen
  • 5S
  • Process Flow Improvement - Takt Time, Constraint Analysis, Process Balancing, Set-up Reduction
  • Work Control Systems
  • Solution Development
  • Plan and Implement Solutions
  • Mistake Proofing
  • Process Control Methods

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