Jeff is a results-oriented advisor with extensive experience in all areas of organizational transformation and process innovation. He has demonstrated expertise in Six Sigma, Design, Lean, statistical modeling, change management and reengineering, in addition to strategic planning.
He has successfully deployed process improvement and design initiatives in healthcare, financial services, private equity, global logistics/distribution, chemical, semiconductor, industrial automation, medical, manufacturing, and service companies ranging from $40 million to $400 billion in annual revenue.
Prior to joining Firefly Consulting, Jeff served as a Business Architect leading process improvement within USAA, a Fortune 500 insurance company. He led process management and improvement initiatives for the company’s claims and sales processes, identifying over $50M in savings.
Jeff is a 20-year veteran of the United States Air Force. He redesigned Air Force strategic planning models for Army, Navy, Air Force, and Marine use and led Joint, Department of Defense, Nuclear Weapons Inspections agency, Combat Operations units, Intelligence Agencies, through data centric and team based strategic planning efforts.
Publications and Insights
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Understanding Workforce Modeling: A Data-Driven ApproachOriginally Published by The Staffing Stream, 2023.
Author: Jeff Kahne
Topics: New -
Top Four Tips For Creating Insightful Customer Journey MapsPublication in the Professional Association of Customer Engagement, 2021.
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Customer Journey Maps - Client Centricity and Getting the Most from Your Business AnalyticsPresentation to the Professional Association for Customer Engagement (PACE), 2020.
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Accelerating Private Equity Results with Operational ExcellenceDr. Jeff Kahne and Kimberly Watson-Hemphill discuss how operational excellence can accelerate private equity results.
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Measuring Sense of Urgency - A Leadership DilemmaPresentation to the 2019 ASQ World Conference.
Author: Jeff Kahne
Topics: Operations, Innovation, New -
“Evolution of Leadership Theories,” Speaker, ASQ webinar series, July 2017 -
Innovating Lean Six Sigma, Contributing author, McGraw-Hill, 2016 -
From Jets to Janitors: Using LSS in DefensePresentation to the 2015 International Lean Six Sigma Conference.
Author: Jeff Kahne, PhD
Topics: Lean Six Sigma -
Innovation and the Wisdom of CrowdsPresentation to the 2015 ASQ World Conference.
Author: Jeff Kahne, PhD
Topics: Innovation
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Operations Consulting
We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
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Assessments
Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.