Lisa brings decades of global experience in designing and implementing continuous improvement programs based on multiple methodologies – Lean Six Sigma, Design, Total Productive Maintenance, Lean, and Quality Systems. She has worked with numerous clients to drive program success and brings considerable insight to building sustainable improvement cultures.
Comfortably working closely with senior leaders and front-line staff, Lisa partners with clients to drive significant results in support of corporate objectives. She has served numerous organizations in the design and implementation of operational improvement initiatives that increase customer satisfaction, deliver significant financial benefits, and build capability in their associates.
Prior to joining Firefly Consulting, Lisa was a principal with Accenture and the George Group. She additionally held key roles in Total Productive Maintenance for the Japanese Institute of Productive Maintenance and worked in manufacturing quality at Motorola.
Lisa is a frequently invited speaker at major industry gatherings as an expert in Six Sigma, Lean, and Design for Lean Six Sigma. She has used that expertise to train and mentor over 1500 senior leaders, Black Belts, Green Belts and Kaizen Leaders around the world.
Publications and Insights
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Pairing Visualization Strategy and Australian WinePresentation to the 2021 ASQ Lean and Six Sigma Conference.
Author: Lisa Custer
Topics: Operations, New -
Data Visualizations: In the Realm of Big DataPresentation for the 2019 ASQ Lean Six Sigma Conference.
Author: Lisa Custer
Topics: Operations, Innovation, New -
The Power of Data VisualizationLisa Custer shares her perspective on how to approach complex problems with data visualization.
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Mapping the Way - Improve the Customer Experience with Customer Journey MapsPublication in Quality Progress, 2018.
Author: Lisa Custer
Topics: Operations, Innovation, New -
Customer Journey Map - Visualizing the Voice of the CustomerPresentation to the 2017 ASQ Lean Six Sigma Conference.
Author: Lisa Custer, PhD
Topics: Operations, Innovation, Popular -
Innovating Lean Six Sigma, Contributing author, McGraw-Hill, 2016 -
Wine by DesignPresentation to the 2016 Minitab Conference.
Author: Lisa Custer, PhD
Topics: Innovation, Popular -
Measuring Lean Six Sigma Deployment: Progress and SuccessPublication in The Quality Management Forum, 2015.
Authors: Kimberly Watson-Hemphill, Lisa Custer, PhD
Topics: Lean Six Sigma -
The Lean Six Sigma Guide to Doing More with Less, Contributing author, John Wiley and Sons, 2010
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Operations Consulting
We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
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Assessments
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