Lisa Custer, PhD

Lisa brings decades of global experience in designing and implementing continuous improvement programs based on multiple methodologies – Lean Six Sigma, Design, Total Productive Maintenance, Lean, and Quality Systems. She has worked with numerous clients to drive program success and brings considerable insight to building sustainable improvement cultures.

Comfortably working closely with senior leaders and front-line staff, Lisa partners with clients to drive significant results in support of corporate objectives. She has served numerous organizations in the design and implementation of operational improvement initiatives that increase customer satisfaction, deliver significant financial benefits, and build capability in their associates.

Lisa is a frequently invited speaker at major industry gatherings as an expert in Six Sigma, Lean, and Design for Lean Six Sigma. She has used that expertise to train and mentor over 1500 senior leaders, Black Belts, Green Belts and Kaizen Leaders around the world.

Publications and Insights

Notable Achievements


Arizona State University
PhD, MSE Industrial Engineering

Georgia Institute of Technology

BME Mechanical Engineering

Certified Master Black Belt
American Society for Quality
Management, Lean and Innovation Divisions

American Statistical Association

Past Secretary, Quality and Productivity Division

Total Productive Maintenance

JIPM Certified TPM Instructor

Arizona Governor’s Award for Quality

Auditor, based on Malcolm Baldridge criteria

Firefly Publications

Fast Innovation Book

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