Finance and Insurance Company Seeks M&A Growth along with Improved Operational Efficiencies

Background

A leading finance and insurance company brought on a new private equity owner. The new leadership desired significant revenue growth via acquisition targets and also desired to achieve improved efficiencies and cost reduction by utilizing Lean principles in the key operational processes.

Solution

Our team performed assessments as part of due diligence on the supply chain and warehouse operations of a potential acquisition target. Additionally, we assessed the transactional operations of the core business, including claims, new business, customer service, and the call center. The assessment identified opportunities for transformational projects and continuous improvement that will result in over a 30% reduction in operating expenses. 

Consulting work post-integration identified significant additional opportunities for asset rationalization and expense reduction across the network.  Additionally, a Lean Six Sigma Green Belt program was implemented, achieving a 13X ROI in just the first wave of projects.

Want to see results like this at your company? Contact our team to learn more.

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Operations

Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

Assessments

Assessments

Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.

ASQ Lean and Six Sigma Conference 2019

ASQ Lean and Six Sigma Conference 2019

March 4 - 5, 2019
Phoenix, AZ

Lisa Custer, PhD presents "Data Visualizations: In the Realm of Big Data"