Proven results across industries
We work closely with clients in healthcare, financial services, private equity, manufacturing and more to solve operational challenges and deliver measurable outcomes.
FINANCIAL SERVICES, PRIVATE EQUITY
A private equity company in the finance and insurance industry had significant growth targets. The objective was to grow rapidly, primarily via acquisition, while ensuring that the top-line growth didn’t correspond with a proportional increase in costs.
LEAN SIX SIGMA | HEALTHCARE
A $8B managed healthcare firm had experienced rapid growth over a 10-year period, doubling in size and membership in the previous 2 years. The CEO wanted to move from “constantly fighting fires” to “proactive process management and design” using a more process, customer and data driven methodology.
OPERATIONS | OIL & GAS
An oil and gas manufacturer was struggling to keep pace in the up-and-down energy market and to meet its own manufacturing standard rates. Our team was brought in to implement Lean in the current plants and help optimally design a new manufacturing facility.
LEAN SIX SIGMA | MANUFACTURING & SUPPLY CHAIN
A prominent US bank wanted to upskill their continuous improvement team with Lean Six Sigma Green Belt skills. They were looking to improve efficiencies and reduce costs at a challenging time, and they wanted an experienced partner with significant financial services experience.
OPERATIONS | MANUFACTURING & SUPPLY CHAIN
A worldwide French-owned conglomerate serving aerospace, marine, automotive, energy, and railway industries with surface treatment chemicals, adhesives, and coatings needed a work layout redesign for their plant. This particular plant services Fortune 500 aerospace customers at a nearby airport with surface treatment chemicals and coatings.
OPERATIONS | PRIVATE EQUITY, HEALTHCARE
A growing specialty healthcare provider had expanded its offering to include case coordination for additional medical needs. A specialized team was created, and demand quickly outstripped capacity. The organization knew they would not be able to add staff quickly enough. They needed an innovative approach to identify and address the needs of the patients.
We live in a fast-paced business environment powered by vast amounts of data, and organizations must constantly adapt to remain viable and competitive. A culture that embraces quality and a continuous improvement approach can acclimate more easily to changing technologies and market demands.
Kimberly McAdams, Principal
Practical insights for leaders, improving how work gets done
Clear thinking on operations, analytics, and continuous improvement — grounded in real-world experience.
ChatGPT has made significant progress in data analytics and serves as a valuable thought partner for brainstorming and drafting content. However, it lacks the expertise and human interaction essential for driving a successful transformation.
OPERATIONS | INNOVATION | CUSTOMER
Creating an exceptional customer experience is a journey that begins with a deep understanding of their perspective. This guide provides a roadmap for organizations to create customer journey maps that drive meaningful change and enhance customer satisfaction.
Almost daily, immense volumes of data are collected and made available in our information-fueled world. For those of us who love to play in the data sandbox, it’s a great moment in time, and fortunately, there are developers working to make powerful software tools available for free.
In our fast-paced business world, the clarity provided by data dashboards is invaluable. Think of these tools as the window through which you can view the entire landscape of your company's performance data. They do more than just show numbers; they transform them into clear, actionable insights.
Business Process Management (BPM) is an excellent approach to beginning a continuous improvement journey. It’s straightforward, and don’t we all want processes that are better defined, measured, and controlled? Includes a financial services case study.
LEADERSHIP | MANUFACTURING & SUPPLY CHAIN
How can we ensure our change initiative efforts will be successful? Dr. Jeff Kahne highlights two essential elements that impact outcomes: the sense of urgency driving the effort and the level of complacency within an organization. His original research offers clear, actionable strategies to address these challenges.
