Applications of Big Data for Process Improvement
Publication in Quality Progress, 2020.
Simulation Modeling
Understanding Uncertainty Leads to Better Decision Making. Published in Quality Management Forum, 2020.
Improve Efficiencies in Your Call Center
Published by the Professional Association for Customer Engagement, 2019.
Operations Consulting
We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
Word Puzzle Challenge
How much do you know about Operational Excellence?
Play our continuous improvement version of a popular word game, with a new word every day. Can you guess today’s word?
Assessments
Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.