The latest in thought leadership, awards, and insight featuring Firefly Consulting.

Operational Excellence and the Project Management Office – A Recipe for Success

Chuck Cox shares his thoughts on continuous improvement and project management.

Master Writing Policies, Procedures, Processes, and Work Instructions

Guidance from Chuck Cox on how to prepare for, research, write, review, and publish policies, procedures, and work instructions to get the best result for all stakeholders

The Journey From Seafood to Servant Leadership

Julaine Calhoun shares her experience with servant leadership and offers a list of her top 3 essential characteristics.

Beginner's Guide to Getting Yourself LinkedIn

Heather Rafferty's quick-start guide to activating your digital profile on the world's largest professional networking platform.

Project Time Management

Marshall Ariza lends his expertise to this approachable introduction to project time management.

Top 3 Leadership Lessons I Learned From Buzz Aldrin

Buzz Aldrin and the Lean Six Sigma World Conference Executive Committee. Photo copyright, American Quality Institute, used with permission.

Kimberly Watson-Hemphill reflects on meeting one of the world’s most famous astronauts.

Six Sigma for Beginners

Kimberly McAdams provides some helpful tips to get started on your six sigma journey.

Accelerating Results With Enterprise-Wide Kaizen Events - Part II

Chuck Cox explains IDEF0 and how to achieve results on large projects, quickly, with an Enterprise Kaizen approach.

Look Before Making the Technology Leap

Before you invest in robotic equipment, Marshall Ariza suggests avoiding these common pitfalls.

Top 5 Tips for Providing Excellent Customer Service

Getting customer service right the first time with Julaine Calhoun.

Upcoming Conferences

Minitab Insights | 2018
September 12-14, 2018
Scottsdale, AZ

"Getting Started with Big Data"
Kristine Bradley

PEX Process Excellence Europe
October 22 - 24, 2018
Rotterdam, Netherlands

"How Culture Drives Operational Excellence at Amazon: A Case Study"
Bruno Ternon

AME San Diego International Conference
October 29 - November 1, 2018
San Diego, CA

"Innovation Belt - Tools for Design and Creativity"
Lisa Custer and Kimberly Watson-Hemphill