The latest in thought leadership, awards, and insight featuring Firefly Consulting.
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Firefly Consulting Recognized as a Leader in the Austin Business Community
For the 10th consecutive year, Firefly Consulting has been named to the Austin Business Journal’s annual Top Women-Owned Business list.
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Can AI Replace a Master Black Belt?
Marshall Ariza, conducted an investigation to see how AI stacks up on a Black Belt project. See where AI shined, and perhaps where it also fell short.
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The Employer: Professional Development and Soft Skills in the Spotlight
Kimberly Watson-Hemphill shares her perspective and lessons learned as an employer. Originally published in Quality Progress, 2022.
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Gratitude - A Powerful Agent of Company Culture
Julaine Calhoun shows how seemingly small acts can create big change in an organization.
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Essential Guide to Inventory Planning
In this interview, Darrel Whiteley discusses inventory planning models, benefits and how to develop a plan that delivers more efficiencies.
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Three Essential Questions for Project Charter Performance
Kimberly McAdams provides insight on a classic continuous improvement tool.
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Objectives and Key Results
Darrel Whiteley is interviewed about strategies for goal setting.
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Customer Experience in Times of Uncertainty
Julaine Calhoun covers the essentials of creating meaningful customer experience during challenging times.
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Getting Started with Improving Your Call Center's Efficiency
Keith Johnson and Heather Rafferty show you how to start implementing operational improvements at your call center.
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Make vs. Buy: Steering Clear of the Death Spiral
In his article for IndustryWeek, Kevin Carson explains how to avoid common pitfalls in your analysis of manufacturing costs.
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Operations Consulting
We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
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Assessments
Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.