Industry News & Insights | Firefly Consulting

The latest in thought leadership, awards, and insight featuring Firefly Consulting.

Customer Journey Maps and Why You Should Have One

Lisa Custer explores Customer Journey Maps and why a growing number of clients are using them to develop innovative new solutions.
Foundational Issues in Healthcare: First Things First

Mark Sidote presents foundational questions all organizations should be asking to get a quick pulse on how they’re stacking up.
Creativity for the Analytical Mind

Marshall Ariza introduces a structured approach to break through roadblocks and generate new, unique, and interesting solutions.
Operational Excellence and the Project Management Office – A Recipe for Success

Chuck Cox shares his thoughts on continuous improvement and project management.
Master Writing Policies, Procedures, Processes, and Work Instructions

Guidance from Chuck Cox on how to prepare for, research, write, review, and publish policies, procedures, and work instructions to get the best result for all stakeholders
The Journey From Seafood to Servant Leadership

Julaine Calhoun shares her experience with servant leadership and offers a list of her top 3 essential characteristics.
Beginner's Guide to Getting Yourself LinkedIn

Heather Rafferty's quick-start guide to activating your digital profile on the world's largest professional networking platform.
Project Time Management

Marshall Ariza lends his expertise to this approachable introduction to project time management.
Buzz Aldrin and the Lean Six Sigma World Conference Executive Committee. Photo copyright, American Quality Institute, used with permission.

Top 3 Leadership Lessons I Learned From Buzz Aldrin

Kimberly Watson-Hemphill reflects on meeting one of the world’s most famous astronauts.
Six Sigma for Beginners

Kimberly McAdams provides some helpful tips to get started on your six sigma journey.