The latest in thought leadership, awards, and insight featuring Firefly Consulting.
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Essential Guide to Inventory Planning
In this interview, Darrel Whiteley discusses inventory planning models, benefits and how to develop a plan that delivers more efficiencies.
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Three Essential Questions for Project Charter Performance
Kimberly McAdams provides insight on a classic continuous improvement tool.
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Objectives and Key Results
Darrel Whiteley is interviewed about strategies for goal setting.
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Customer Experience in Times of Uncertainty
Julaine Calhoun covers the essentials of creating meaningful customer experience during challenging times.
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Getting Started with Improving Your Call Center’s Efficiency
Keith Johnson and Heather Rafferty show you how to start implementing operational improvements at your call center.
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Make vs. Buy: Steering Clear of the Death Spiral
In his article for IndustryWeek, Kevin Carson explains how to avoid common pitfalls in your analysis of manufacturing costs.
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How to Write Standard Operating Procedures: Tips and Templates
Chuck Cox provides expert advice on how to write standard operating procedures, with free templates you can use.
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Celebrating Six Years as a Top Women-Owned Business
We are delighted that Firefly Consulting has been voted one of the top women-owned businesses in Austin, Texas for the 6th year in a row!
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Accelerating Private Equity Results with Operational Excellence
Dr. Jeff Kahne and Kimberly Watson-Hemphill discuss how operational excellence can accelerate private equity results.
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The Power of Data Visualization
Lisa Custer shares her perspective on how to approach complex problems with data visualization.
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Firefly Consulting President Named as Finalist for CISCO's Professional Services Business of the Year
Kimberly Watson-Hemphill was recognized as a 2019 finalist for an Austin Woman Magazine business award.
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Operations Consulting
We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
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Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.