Dive deeper into Innovation and Operational Excellence. Explore our team's latest insights, field work and publications.
Recommended
The Significance of Urgency and Complacency in Successful Change Initiatives
Jeff Kahne, Published in Quality Management Forum, 2025.
CULTURE | LEADERSHIP | MANUFACTURING & SUPPLY CHAIN
Coding Not Required – A Hard Look at Free and Easy to Use Data Analysis Software
Kristine Bradley, Published in Quality Progress, 2024.
ANALYTICS
On the Right Path – A Quick Guide to Creating Customer Journey Maps
Heather Rafferty, Published by ASQ, 2024.
OPERATIONS | INNOVATION | CUSTOMER
CASE STUDY, OPERATIONS | FINANCIAL SERVICES
Published by The Quality Management Forum, 2025.
OPERATIONS | ANALYTICS
Presented to the 2023 Lean and Six Sigma World Conference.
OPERATIONS
CASE STUDY, LEAN SIX SIGMA | HEALTHCARE
We've gathered our most valuable and popular Lean Six Sigma materials for you here.
LEAN SIX SIGMA BUNDLE
Chuck Cox, Published by The Quality Management Forum, 2023.
OPERATIONS | ANALYTICS | MANUFACTURING & SUPPLY CHAIN
Lean & Six Sigma Review, 2024.
OPERATIONS | FINANCIAL SERVICES
Innovating Lean Six Sigma
A comprehensive guide for business leaders to tailor and implement Lean Six Sigma in their organizations, offering strategies, tools, and insights to improve efficiency, productivity, and profitability.
Many business books talk about Lean Six Sigma. This one shows you how to make it work.
Download a free chapter Buy onlineLEAN SIX SIGMA BOOK
Ian Watson-Hemphill, Lean & Six Sigma Review, 2023.
OPERATIONS | ANALYTICS
Kevin Carson, Published by Industry Week, 2023.
OPERATIONS | ANALYTICS | MANUFACTURING & SUPPLY CHAIN
Start implementing operational improvements at your call center.
OPERATIONS | ANALYTICS | FINANCIAL SERVICES
Lean Six Sigma World Conference, 2022.
OPERATIONS | ANALYTICS
Published in the Quality Management Forum, 2020.
OPERATIONS | ANALYTICS | HEALTHCARE
Presented to the ASQ World Conference on Quality and Improvement, 2022.
LEAN SIX SIGMA
Accelerate results with Business Process Management.
OPERATIONS | MANUFACTURING & SUPPLY CHAIN
Human Resource Executive, 2022.
LEAN SIX SIGMA
Industry Week, 2021.
OPERATIONS | MANUFACTURING & SUPPLY CHAIN
INNOVATION | FINANCIAL SERVICES
Published on LinkedIn, 2020.
LEAN SIX SIGMA
Published in the Professional Association of Customer Engagement, 2021.
OPERATIONS | CUSTOMER | HEALTHCARE
Published in the Quality Management Forum, 2021.
OPERATIONS | FINANCIAL SERVICES
Customer Interactions Fuel Innovation Efforts. Lean & Six Sigma Review.
INNOVATION | CUSTOMER
Presented to the 2021 ASQ Lean and Six Sigma Conference.
OPERATIONS | ANALYTICS
Presented to the 2021 ASQ Lean and Six Sigma Conference.
OPERATIONS | ANALYTICS
Published in Texas CEO Magazine, 2021.
OPERATIONS | MANUFACTURING & SUPPLY CHAIN
Industrial Distribution and Food Manufacturing, 2020.
OPERATIONS | MANUFACTURING & SUPPLY CHAIN
PACE, 2020.
OPERATIONS | CUSTOMER
Published in Lean and Six Sigma Review, 2020.
LEAN SIX SIGMA
OPERATIONS | LEAN SIX SIGMA | ANALYTICS
Learn how operational excellence can accelerate private equity results.
OPERATIONS | HEALTHCARE | MANUFACTURING & SUPPLY CHAIN
In his article for IndustryWeek, Kevin Carson explains how to avoid common pitfalls in your analysis of manufacturing costs.
OPERATIONS | MANUFACTURING & SUPPLY CHAIN
Presented to the Lean Six Sigma World Conference, 2024.
ANALYTICS | INNOVATION | LEAN SIX SIGMA
Creativity and curiosity around customer interactions can fuel innovation efforts.
LEAN SIX SIGMA
Dr. Kahne's original research in change management. Presented to the 2019 ASQ World Conference.
OPERATIONS | INNOVATION
A balanced scorecard and strategy map help optimize both financials and patient experience.
OPERATIONS | INNOVATION | HEALTHCARE
Five steps to more innovative project results. Published in Lean & Six Sigma Review, 2019.
INNOVATION
Includes a helpful description of the approach and case study. Published in Quality Progress, 2018.
OPERATIONS | INNOVATION | CUSTOMER
Former deployment leader shares his lessons learned at Amazon. Keynote Presented to the 2018 PEX Europe Conference
OPERATIONS
Delivering exemplary service with innovative strategies. Published by the Healthcare Financial Management Association
OPERATIONS | HEALTHCARE
Introduction to advanced analytics with case studies from multiple industries. Presented to the 2018 Minitab Insights Conference.
OPERATIONS | ANALYTICS
Quick-start guide to activating your digital profile on the world's largest professional networking platform.
OPERATIONS | CUSTOMER
Presented to the 2017 Lean and Six Sigma World Conference.
OPERATIONS | CUSTOMER
Presented to the 2017 International Lean Six Sigma Conference.
OPERATIONS
Presented to the 2017 ASQ World Conference on Quality and Improvement.
OPERATIONS
Presented to the 2017 ASQ Lean Six Sigma Conference.
OPERATIONS | INNOVATION | CUSTOMER
Published in Austin Business Journal, 2017.
OPERATIONS | LEAN SIX SIGMA
Presented to the 2016 International Lean Six Sigma Conference.
LEAN SIX SIGMA | FINANCIAL SERVICES
Presented to the 2016 ASQ World Conference, Milwaukee, WI.
INNOVATION | CUSTOMER
Presented to the 2016 International Lean Six Sigma Conference.
LEAN SIX SIGMA
Presented to the 2016 Healthcare Systems Process Improvement Conference.
LEAN SIX SIGMA | HEALTHCARE
Presented to the 2015 International Lean Six Sigma Conference.
LEAN SIX SIGMA
Presented to the 2015 International Lean and Six Sigma Conference.
INNOVATION | DFLSS
Published in ASQ Quality Management Forum, 2014.
OPERATIONS
Presented to the 2014 International Lean and Six Sigma Conference.
LEAN SIX SIGMA
Presented to the 2014 International Lean and Six Sigma Conference.
LEAN SIX SIGMA
Published in ASQ Quality Management Forum, 2012.
LEAN SIX SIGMA
Presented to the 2013 ASQ Conference, Houston
INNOVATION | DFLSS
How to leverage 3D CAD Data Management for Integrated Product Development; American Society of Mechanical Engineers
INNOVATION
Presentation to OPEN Houston's 2011 conference on innovation in energy, technology, and healthcare.
INNOVATION
Presentation from a recent forum on innovation and technology.
INNOVATION
Presented to the 2010 International Lean and Six Sigma Conference.
INNOVATION | DFLSS
By following established best practices, organizations can improve their process for designing new products and services. iSixSigma Magazine, July/August 2010.
INNOVATION | DFLSS
Presented to the 2011 International Lean and Six Sigma Conference.
INNOVATION | DFLSS | CUSTOMER
Published in ASQ Quality Management Forum, 2011.
INNOVATION | DFLSS | CUSTOMER
Published in ASQ Quality Management Forum, 2011.
INNOVATION | DFLSS
Keynote presentation to Staples' 2011 Process Excellence Conference.
INNOVATION | DFLSS
Presented to the 2011 International Lean and Six Sigma Conference.
LEAN SIX SIGMA | FINANCIAL SERVICES
Presented to the 2012 International Lean and Six Sigma Conference.
LEAN SIX SIGMA
Presented to the International Lean and Six Sigma Conference.
LEAN SIX SIGMA | HEALTHCARE
Presented to the 2013 International Lean and Six Sigma Conference.
LEAN SIX SIGMA
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