A core value of Firefly Consulting is advancing the knowledge base of Innovation and Operational Excellence best practices. Below are some of our recent publications and conference presentations.
Published by Industry Week, 2023.
Author: Kevin Carson
Topics: Operations, New
Published by Lean & Six Sigma Review, 2023.
Author: Ian Watson-Hemphill
Topics: Operations, New
Published by The Quality Management Forum, 2023.
Author: Chuck Cox
Topics: Operations, New
Presented to the 2023 Lean and Six Sigma World Conference.
Author: Kristine Nissen Bradley
Topics: Operations, New
Originally Published by The Staffing Stream, 2023.
Author: Jeff Kahne
Topics: New
Originally Published in Quality Progress, 2022.
Author: Kimberly Watson-Hemphill
Topics: New
Originally Published by Supply & Demand Chain Executive, 2022.
Author: Darrel Whiteley
Topics: Operations, New
Presented to the ASQ World Conference on Quality and Improvement, 2022.
Author: Chuck Cox
Topics: Operations, New
Originally Published by Human Resource Executive, 2022.
Authors: Kimberly Watson-Hemphill, Heather Rafferty
Topics: Lean Six Sigma, New
Presentation to the Lean Six Sigma World Conference, 2022.
Author: Kristine Nissen Bradley
Topics: Operations, Lean Six Sigma, New
A case study on using an updated risk management tool to brew great coffee. Published in the Lean & Six Sigma Review, 2022.
Authors: Kimberly Watson-Hemphill, Chuck Cox
Topics: Lean Six Sigma, New
Published in the Quality Management Forum, 2022.
Author: Kimberly Watson-Hemphill
Topics: Lean Six Sigma, New
Published in Industry Week, 2021.
Author: Kevin Carson
Topics: Operations, New
Publication in the Professional Association of Customer Engagement, 2021.
Author: Jeff Kahne
Topics: Operations, New
Publication in the Quality Management Forum, 2021.
Author: Marshall Ariza
Topics: Operations, New
Presentation to the 2021 ASQ Lean and Six Sigma Conference.
Author: Lisa Custer
Topics: Operations, New
Presentation to the 2021 ASQ Lean and Six Sigma Conference.
Author: Chuck Cox
Topics: Operations, New
Publication in Texas CEO Magazine, 2021.
Authors: Kimberly Watson-Hemphill, René Ffrench
Topics: Operations, New
Publication in Industrial Distribution and Food Manufacturing, 2020.
Author: Keith Johnson
Topics: Operations, New
Presentation to the Professional Association for Customer Engagement (PACE), 2020.
Author: Jeff Kahne, PhD
Topics: Operations, New
Publication in Quality Progress, 2020.
Author: Kristine Nissen Bradley
Topics: Operations, Lean Six Sigma, New, Most Popular
Publication in the Quality Management Forum, Spring 2020.
Author: Mark T. Sidote
Topics: Operations, New
Publication in Quality Progress, 2020.
Author: Kristine Nissen Bradley
Topics: Operations, Lean Six Sigma, New, Most Popular
Introduction to advanced analytics with case studies from multiple industries. Presentation to the 2018 Minitab Insights Conference.
Author: Kristine Nissen Bradley
Topics: Operations, New, Most Popular
Publication in the Professional Association of Customer Engagement, 2021.
Author: Jeff Kahne
Topics: Operations, New
Former deployment leader shares his lessons learned at Amazon. Keynote Presentation to the 2018 PEX Europe Conference.
Author: Bruno Ternon
Topics: Operations, New, Most Popular
Published in Industry Week, 2021.
Author: Kevin Carson
Topics: Operations, New
Creativity and curiosity around customer interactions can fuel innovation efforts. Publication in Lean & Six Sigma Review, 2019.
Author: Kimberly Watson-Hemphill
Topics: Innovation, New, Most Popular
Published by Industry Week, 2023.
Author: Kevin Carson
Topics: Operations, New
Published by Lean & Six Sigma Review, 2023.
Author: Ian Watson-Hemphill
Topics: Operations, New
Published by The Quality Management Forum, 2023.
Author: Chuck Cox
Topics: Operations, New
Presented to the 2023 Lean and Six Sigma World Conference.
Author: Kristine Nissen Bradley
Topics: Operations, New
Originally Published by Supply & Demand Chain Executive, 2022.
Author: Darrel Whiteley
Topics: Operations, New
Presented to the ASQ World Conference on Quality and Improvement, 2022.
Author: Chuck Cox
Topics: Operations, New
Presentation to the Lean Six Sigma World Conference, 2022.
Author: Kristine Nissen Bradley
Topics: Operations, Lean Six Sigma, New
Published in Industry Week, 2021.
Author: Kevin Carson
Topics: Operations, New
Publication in the Quality Management Forum, 2021.
Author: Marshall Ariza
Topics: Operations, New
Presentation to the 2021 ASQ Lean and Six Sigma Conference.
Author: Lisa Custer
Topics: Operations, New
Presentation to the 2021 ASQ Lean and Six Sigma Conference.
Author: Chuck Cox
Topics: Operations, New
Publication in Texas CEO Magazine, 2021.
Authors: Kimberly Watson-Hemphill, René Ffrench
Topics: Operations, New
Publication in Quality Progress, 2020.
Author: Kristine Nissen Bradley
Topics: Operations, Lean Six Sigma, New, Most Popular
Publication in the Quality Management Forum, Spring 2020.
Author: Mark T. Sidote
Topics: Operations, New
Dr. Jeff Kahne and Kimberly Watson-Hemphill discuss how operational excellence can accelerate private equity results.
Authors: Kimberly Watson-Hemphill, Jeff Kahne, PhD
Topics: Operations, New
In his article for IndustryWeek, Kevin Carson explains how to avoid common pitfalls in your analysis of manufacturing costs.
Author: Kevin Carson
Topics: Operations, New
Keith Johnson and Heather Rafferty show you how to start implementing operational improvements at your call center.
Authors: Keith Johnson, Heather Rafferty
Topics: Operations, New
A perspective on how to approach complex problems with data visualization. Presentation for the 2019 ASQ Lean Six Sigma Conference.
Author: Lisa Custer, PhD
Topics: Operations, New
Dr. Kahne's original research in change management. Presentation to the 2019 ASQ World Conference.
Author: Jeff Kahne
Topics: Operations, Innovation, New, Most Popular
A balanced scorecard and strategy map help optimize both financials and patient experience. Publication in Quality Management Forum, 2019.
Author: Mark T. Sidote
Topics: Operations, Innovation, New
Includes a helpful description of the approach and case study. Publication in Quality Progress, 2018.
Author: Lisa Custer, PhD
Topics: Operations, Innovation, New, Most Popular
Former deployment leader shares his lessons learned at Amazon. Keynote Presentation to the 2018 PEX Europe Conference.
Author: Bruno Ternon
Topics: Operations, New, Most Popular
Presentation to the 2017 ASQ Lean Six Sigma Conference.
Author: Lisa Custer, PhD
Topics: Operations, Innovation, Popular
Creativity and curiosity around customer interactions can fuel innovation efforts. Publication in Lean & Six Sigma Review, 2019.
Author: Kimberly Watson-Hemphill
Topics: Innovation, New, Most Popular
Dr. Kahne's original research in change management. Presentation to the 2019 ASQ World Conference.
Author: Jeff Kahne
Topics: Operations, Innovation, New, Most Popular
A balanced scorecard and strategy map help optimize both financials and patient experience. Publication in Quality Management Forum, 2019.
Author: Mark T. Sidote
Topics: Operations, Innovation, New
Five steps to more innovative project results. Publication in Lean & Six Sigma Review, 2019.
Author: Marshall Ariza
Topics: Innovation, New
Includes a helpful description of the approach and case study. Publication in Quality Progress, 2018.
Author: Lisa Custer, PhD
Topics: Operations, Innovation, New, Most Popular
Presentation to the 2017 ASQ Lean Six Sigma Conference.
Author: Lisa Custer, PhD
Topics: Operations, Innovation, Popular
Presentation to the 2016 Minitab Conference.
Author: Lisa Custer, PhD
Topics: Innovation, Popular
Presentation to the 2015 ASQ World Conference.
Author: Jeff Kahne, PhD
Topics: Innovation
Presentation to the AME Australia Conferences, Melbourne and Perth, 2015.
Author: Kimberly Watson-Hemphill
Topics: Innovation
Presentation to the 2013 ASQ Conference, Houston.
Author: Kimberly Watson-Hemphill
Topics: Innovation
How to leverage 3D CAD Data Management for Integrated Product Development; American Society of Mechanical Engineers.
Author: Kimberly Watson-Hemphill
Topics: Innovation
Presentation to OPEN Houston's 2011 conference on innovation in energy, technology, and healthcare.
Author: Kimberly Watson-Hemphill
Topics: Innovation
Presentation from a recent forum on innovation and technology.
Author: Kimberly Watson-Hemphill
Topics: Innovation
Presentation to the 2011 International Lean and Six Sigma Conference.
Author: Kimberly Watson-Hemphill
Topics: Innovation
Publication in ASQ Quality Management Forum, 2011.
Authors: Kimberly Watson-Hemphill, Kristine Nissen Bradley
Topics: Innovation
Publication in ASQ Quality Management Forum, 2011.
Authors: Kimberly Watson-Hemphill, Kristine Nissen Bradley
Topics: Innovation
Keynote presentation to Staples' 2011 Process Excellence Conference.
Author: Kimberly Watson-Hemphill
Topics: Innovation
Presentation to the 2010 International Lean and Six Sigma Conference.
Author: Kimberly Watson-Hemphill
Topics: Innovation
By following established best practices, organizations can improve their process for designing new products and services. iSixSigma Magazine, July/August 2010.
Authors: Kimberly Watson-Hemphill, Kristine Nissen Bradley
Topics: Innovation
Originally Published by Human Resource Executive, 2022.
Authors: Kimberly Watson-Hemphill, Heather Rafferty
Topics: Lean Six Sigma, New
Presentation to the Lean Six Sigma World Conference, 2022.
Author: Kristine Nissen Bradley
Topics: Operations, Lean Six Sigma, New
A case study on using an updated risk management tool to brew great coffee. Published in the Lean & Six Sigma Review, 2022.
Authors: Kimberly Watson-Hemphill, Chuck Cox
Topics: Lean Six Sigma, New
Published in the Quality Management Forum, 2022.
Author: Kimberly Watson-Hemphill
Topics: Lean Six Sigma, New
Published on LinkedIn, 2020.
Author: Kimberly McAdams
Topics: Lean Six Sigma
Publication in Lean and Six Sigma Review, 2020.
Author: Kimberly Watson-Hemphill
Topics: Lean Six Sigma, New
Publication in Quality Progress, 2020.
Author: Kristine Nissen Bradley
Topics: Operations, Lean Six Sigma, New, Most Popular
Publication in The Quality Management Forum, 2015.
Authors: Kimberly Watson-Hemphill, Lisa Custer, PhD
Topics: Lean Six Sigma
Publication in Austin Business Journal, 2017.
Author: Kimberly Watson-Hemphill
Topics: Operations, Lean Six Sigma, New
Presentation to the 2016 International Lean Six Sigma Conference.
Author: Kimberly Watson-Hemphill
Topics: Lean Six Sigma
Presentation to the 2016 International Lean Six Sigma Conference.
Author: Kristine Nissen Bradley
Topics: Lean Six Sigma
Presentation to the 2016 Healthcare Systems Process Improvement Conference.
Author: Randy Boyd
Topics: Lean Six Sigma
Presentation to the 2015 International Lean Six Sigma Conference.
Author: Jeff Kahne, PhD
Topics: Lean Six Sigma
Presentation to the 2014 International Lean and Six Sigma Conference.
Author: Kimberly Watson-Hemphil
Topics: Lean Six Sigma
Presentation to the 2014 International Lean and Six Sigma Conference.
Topics: Lean Six Sigma
Presentation to the 2013 International Lean and Six Sigma Conference.
Author: Kristine Nissen Bradley
Topics: Lean Six Sigma
Publication in ASQ Quality Management Forum, 2012.
Authors: Kimberly Watson-Hemphill, Kristine Nissen Bradley
Topics: Lean Six Sigma
Presentation to the 2012 International Lean and Six Sigma Conference.
Authors: Kimberly Watson-Hemphill, Kristine Nissen Bradley
Topics: Lean Six Sigma
Presentation to the International Lean and Six Sigma Conference.
Topics: Lean Six Sigma
Presentation to the 2011 International Lean and Six Sigma Conference.
Author: Kristine Nissen Bradley
Topics: Lean Six Sigma
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We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
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