Our consultants have 20+ years of experience solving business challenges related to speed, quality, efficiency, customer experience, and cost. We are experts in process design and data analysis.
We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, and shop-floor process improvements. Additionally, we are experienced with optimizing business processes of all kinds, such as insurance claims, financial services, and improving efficiencies in call centers.
For larger projects, we can provide a team of dedicated resources to address the issue. For smaller projects, we have extensive experience facilitating sequences of Kaizen events for rapid improvement. We often begin with an assessment to identify the areas of greatest impact.
Contact our team to learn more about our operations consulting services.
Former deployment leaders’ lessons learned at Amazon. Keynote, PEX Europe.
Practical tips for implementing operational improvements in your call center.
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Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.