Our consultants have 20+ years of experience solving business challenges related to speed, quality, efficiency, customer experience, and cost. We are experts in process design and data analysis.

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, and shop-floor process improvements. Additionally, we are experienced with optimizing business processes of all kinds, such as insurance claims, financial services, and improving efficiencies in call centers.

Sample Client Results

  • Manufacturing – 40% reduction in cycle time
  • Oil & Gas – 25% reduction in quote to cash cycle time
  • Consumer Packaged Goods – World class quality
  • Distribution – 20X ROI Lean Six Sigma deployment
  • Call Center – $2.7M savings with improved customer satisfaction
  • Retail – $25M revenue increase, 25% reduction in days-to-hire
  • Healthcare – 20% reduction in contracting process cycle time
  • Financial Services – 50% increase in customer experience ratings

For larger projects, we can provide a team of dedicated resources to address the issue. For smaller projects, we have extensive experience facilitating sequences of Kaizen events for rapid improvement. We often begin with an assessment to identify the areas of greatest impact.

Contact our team to learn more about our operations consulting services.

Accelerating Private Equity Results with Operational Excellence

Accelerating Private Equity Results with Operational Excellence

Dr. Jeff Kahne and Kimberly Watson-Hemphill discuss how operational excellence can improve private equity results, with examples from healthcare and a manufacturing turnaround.

How Culture Drives Operational Excellence at Amazon

How Culture Drives Operational Excellence at Amazon

Former deployment leaders’ lessons learned at Amazon. Keynote, PEX Europe.

Getting Started with Improving Your Call Center’s Efficiency

Getting Started with Improving Your Call Center’s Efficiency

Practical tips for implementing operational improvements in your call center.

Crossword Puzzle

Crossword Challenge

How much do you know about Operational Excellence?

Take our crossword challenge and test your knowledge of tools, methodologies, and industry thought leaders.

Assessments

Assessments

Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.