CPG Distribution Company Saves an Estimated $1M in Renegotiated Supply Chain Agreement


A $1.8B privately held, national CPG distribution company was re-negotiating their contract with a supplier. Instead of receiving credit for actual product returned to the manufacturer within warranty, they were moving to a model where the distribution company would manage warranty in return for an upfront discount. The company had historical data on warranty claims and were trying to determine 1) what was a reasonable discount and 2) were there any patterns in warranty claims.


After defining the high-level business challenge and understanding the current state of the data, Firefly gathered the available information for conversion to usable formats. Various analyses were conducted to provide business insights. Predictive models were created to draw statistically relevant information.


The project yielded several positives: the business was able to enter negotiations with evidence that would ultimately drive a fair discount rate. This insight saved them an estimated $1M in warranty claims. It also exposed opportunities for improvement in their product life cycle tracking, and identified a path forward to develop a more robust warranty claims analysis process.

Want to see results like this at your company? Contact our team to learn more.


Innovative insights delivered to your inbox once a month

We hate spam and will never share your information. You can unsubscribe at any time.

Newsletter Sample

Getting Started with Big Data

Getting Started with Big Data

Introduction to advanced analytics. Minitab Insights Conference Presentation, 2018.

Data Visualizations In the Realm of Big Data

Visualization Strategy: The Perfect Pairing

Published by Quality Progress, 2022.


Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

Operational Excellence Word Puzzle

Word Puzzle Challenge

How much do you know about Operational Excellence?

Play our continuous improvement version of a popular word game, with a new word every day. Can you guess today’s word?



Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.