Lean. It’s not just for manufacturing anymore. It has proven value in services industries including hospitality, retail, financial services, and healthcare. Lean is about speed and efficiency. It focuses on simplification, standardization, and driving work at the pace of the customer. Lean is also a growth engine – developing the capability to grow the business, without increasing costs.

This one-week training program introduces students to the fundamentals of Lean. All content has been tailored to be relevant to transactional business processes and service environments. There is no manufacturing content. The curriculum is highly interactive, packed with exercises to engage the students and facilitate adult learning.

Lean is a great starting point on a continuous improvement journey. It is practical and results oriented, but it isn’t difficult.

Lean for Service Agenda

  • Introduction and Course Overview
  • Introduction to Lean
  • Project Charter
  • Gathering the Voice of the Customer
  • Document and Analyze the Process - Value Stream Mapping
  • Data Collection
  • Key Lean Concepts - TIMWOOD, Little’s Law, Process Value Efficiency
  • Transactional Lead Time Simulation
  • Root Cause ID and Validation
  • Quick Wins and Kaizen
  • 5S
  • Process Flow Improvement - Takt Time, Constraint Analysis, Process Balancing, Set-up Reduction
  • Work Control Systems
  • Solution Development
  • Plan and Implement Solutions
  • Mistake Proofing
  • Process Control Methods

Interested in training or curriculum licensing? Contact our team to learn more.

Training Feedback

They made the course fun and interesting. I really enjoyed the class and learning how to incorporate the tools from the course into my everyday job for immediate impact and value add.

– Lean Leader, Fortune 500 Insurance Company


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Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

Operational Excellence Word Puzzle

Word Puzzle Challenge

How much do you know about Operational Excellence?

Play our continuous improvement version of a popular word game, with a new word every day. Can you guess today’s word?



Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.