Our Team, Bruno Ternon | Firefly Consulting

Bruno Ternon has more than two decades of hands-on leadership experience in all areas of Operational Excellence and Business Process Management. He has worked internationally with clients to design and implement strategic and tactical initiatives that achieve breakthrough performance in revenue growth, improve return on invested capital, reduce operating costs, and enhance customer satisfaction.

Bruno has demonstrated expertise in leading global operational assessments, identifying high impact opportunities, managing project portfolios, and coaching project teams to deliver tangible and sustainable results. His areas of experience include consumer products, financial services, e-commerce, logistics, heavy manufacturing, defense, chemical, healthcare, and oil and gas.

Prior to joining Firefly Consulting, Bruno acted as Lean Six Sigma global champion at Amazon.com and was previously a director with George Group Consulting and Accenture management consulting specializing in new product development and Lean manufacturing. Earlier in his career, he acted as director of mechanical engineering respectively for In Focus Systems, Kaiser Electronics, and Teledyne.

Bruno has been an adjunct faculty member at UC Berkeley and is fluent in English and French.

Bruno's Publications and Insights

How Culture Drives Operational Excellence at Amazon

Former deployment leader shares his lessons learned at Amazon. Keynote Presented to the 2018 PEX Europe Conference

OPERATIONS

Education

E.S.M.E. College, Paris, France
Diplôme d’Ingénieur
University of Missouri-Rolla
MBA
Certified Master Black Belt

Notable Achievements

Led a comprehensive cost reduction initiative for a new large construction vehicle series that resulted in 30% lower manufacturing cost per unit while earning a national industry award for design innovation. The team also achieved a 50% reduction in new product development cycle time.
Successfully introduced and orchestrated the Lean Six Sigma deployment at a Fortune 300 corporation with 35 manufacturing sites in EMEA. Built an organization of 40+ qualified multi-lingual consultants in less than 3 months to support this initiative that yielded over $100M in savings in its first year.
Trained and mentored over 1,500 Green Belts, Black Belts, Master Black Belts, Champions, and executives from over 20 different multi-national corporations, including developing a comprehensive Lean Six Sigma deployment plan for the back office of a major international bank.
Successfully improved processes for a number of call centers and in all cases achieved breakthrough improvements that exceeded customer expectations; one of which in particular was considered instrumental in boosting the company’s ranking from last place to 3rd nationwide.

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Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

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Assessments

Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.