Keith Johnson

Drawing on his previous experience as both a consultant and a business leader, Keith Johnson partners with clients to create impactful continuous improvement solutions, deliver bottom line results, and transform culture, rapidly. He has helped companies in the US and Europe identify and execute projects to save $10M to $200M per year, by focusing more on customer needs and increasing productivity.

With broad functional expertise, Keith has served clients across a range of industries, including insurance, consumer products, oil and gas, manufacturing, venture capital, healthcare, and financial services.

Before joining the team at Firefly Consulting, Keith was a director at Dr Pepper Snapple Group, a director at George Group/Accenture, and a Master Black Belt at Celanese. He has trained over 1500 executives, project sponsors, Master Black Belts, Black Belts and Green Belts and has led over 150 Kaizen events.

Keith's Publications and Insights

Published in Industrial Distribution and Food Manufacturing, 2020.
Getting Started with Improving Your Call Center's Efficiency
Start implementing operational improvements at your call center.
Shared Services, Operating Lean and Mean with Kaizen
Shared Services, Operating Lean and Mean with Kaizen
Author, HRO Europe


  • University of Pittsburgh
    BS Chemical Engineering
  • Certified Master Black Belt


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Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

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