Drawing on his previous experience as both a consultant and a business leader, Keith partners with clients to create impactful continuous improvement solutions, deliver bottom line results, and transform culture, rapidly. He has helped companies in the US and Europe identify and execute projects to save $10M to $200M per year, by focusing more on customer needs and increasing productivity.
With broad functional expertise, Keith has served clients across a range of industries, including insurance, consumer products, oil and gas, manufacturing, venture capital, healthcare, and financial services.
Before joining the team at Firefly Consulting, Keith was a director at Dr Pepper Snapple Group, a director at George Group/Accenture, and a Master Black Belt at Celanese. He has trained over 1500 executives, project sponsors, Master Black Belts, Black Belts and Green Belts and has led over 150 Kaizen events.
Keith Johnson and Heather Rafferty show you how to start implementing operational improvements at your call center.
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We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.