Keith Peterson is a deeply experienced quality leader with a 20+ year track record of success in process excellence. Effective at partnering with leadership teams, he is equally adept at implementing programs across organizations to increase revenue, improve customer satisfaction, reduce waste and associated costs, and increase team member engagement.
With industry experience spanning help center operations, financial services, global logistics, retail, healthcare, pharmaceutical, medical equipment, and manufacturing, Keith brings proven insights to help businesses achieve their improvement objectives.
Recent successes include the development and implementation of a Lean Six Sigma deployment at a Fortune 500 retail pharmacy company where he facilitated end-to-end Business Transformation Programs and additionally provided training and coaching for practitioners.
Prior to working with Firefly, Keith served as vice president for Rath & Strong, senior leader of Global Projects at GE, and as company commander to the US Army Chinook Training Company.
Keith's Publications and Insights
Education
- Wofford College
BA Economics
Notable Achievements
- Led Lean Six Sigma deployment to achieve client goals of $5 billion in hard dollar savings in a one-year period at a major communications client.
- Established Quality Council and led CEO and staff in implementing mortgage quality program at Fortune 500 company. Projects launched in first year resulted in 30-50% reductions in timelines and defects for project focus areas.
- Led a design project to develop an established product support process for an insurance company. In the first full year of deployment, new process improved retained business by $6M over the prior year.
- Reduced defects tenfold using data analysis and design changes at Fortune 500 industrial machinery manufacturer; leveraged results to achieve nine times reduction on similar products.
Innovating Lean Six Sigma
A comprehensive guide for business leaders to tailor and implement Lean Six Sigma in their organizations, offering strategies, tools, and insights to improve efficiency, productivity, and profitability.
Many business books talk about Lean Six Sigma. This one shows you how to make it work.
Download a free chapter Buy online
On the Right Path – A Quick Guide to Creating Customer Journey Maps
Published by ASQ, 2024.
AI Meets Quality – A Practical Approach
Presented to ASQ Austin, 2024.