Mark T. Sidote

With more than 25 years of combined consulting and industry experience, Mark Sidote is a deeply knowledgeable professional dedicated to helping clients identify and achieve corporate objectives.

He is skilled at driving continuous improvement and process redesign efforts that deliver improved operational efficiency, customer value, and sustainable cost reductions. Mark has significant experience in Design for Lean Six Sigma, customer experience, Lean transformation, and Lean Six Sigma deployments.

Industry experience includes: financial services, healthcare, construction, information technology, insurance, wholesale distribution, process manufacturing, pharmaceuticals, food and beverage, consumer packaging, travel, natural resources, and agri-business.

Prior to Firefly Consulting, Mark was with Accenture where he was selected to expand the Process and Innovation Performance service line in the Asia Pacific region. He co-led an organizational transformation in Western Australia, delivering $43M+ in client cost savings.

Mark also held several senior quality and process design positions with Sabre, developed and deployed the award-winning Supplier Excellence 2000 Quality Program of American Airlines with AMR Corporation, and was a Quality Systems Manager at International Paper.

Mark's Publications and Insights

Simulation Modeling: Understanding Uncertainty Leads to Better Decision Making
Published in the Quality Management Forum, 2020.
OPERATIONS | ANALYTICS | HEALTHCARE
A balanced scorecard and strategy map help optimize both financials and patient experience.
OPERATIONS | INNOVATION | HEALTHCARE
Foundational Issues in Healthcare: First Things First
foundational questions all organizations should be asking to get a quick pulse on how they’re stacking up.
OPERATIONS | INNOVATION | HEALTHCARE
Delivering exemplary service with innovative strategies. Published by the Healthcare Financial Management Association
OPERATIONS | HEALTHCARE
Innovating Lean Six Sigma Book
Many business books talk about Lean Six Sigma. This one shows you how to make it work.
Contributing author, McGraw-Hill.
LEAN SIX SIGMA

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Operations

Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

Operational Excellence Word Puzzle

Word Puzzle Challenge

How much do you know about Operational Excellence?

Play our continuous improvement version of a popular word game, with a new word every day. Can you guess today’s word?

Assessments

Assessments

Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.