Mark has delivered multiple lean transformation, continuous improvement, and process redesign efforts, resulting in millions of dollars in improved operational efficiency, customer value and sustainable cost reductions. He has significant experience in Design for Lean Six Sigma, Lean Transformation, and Lean Six Sigma deployment.
The variety of industries where Mark has worked includes financial services, healthcare, construction, information technology, insurance, wholesale distribution, process manufacturing, pharmaceuticals, food and beverage, consumer packaging, travel, natural resources, and agri-business.
Prior to Firefly Consulting, Mark was with Accenture where he was selected to expand the Process and Innovation Performance service line in the Asia Pacific region. He co-led an organizational transformation in Western Australia, delivering $43M+ in client cost savings.
Mark also held several senior quality and process design positions with Sabre, developed and deployed the award-winning Supplier Excellence 2000 Quality Program of American Airlines with AMR Corporation, and was a Quality Systems Manager at International Paper.
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We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.