Process Design Course

This one week curriculum follows the DMEDI methodology (Define, Measure, Explore, Develop, and Implement). The training materials use only examples of processes and services. It is usually taught as an additional week after Black Belt or Green Belt training. Our unique format makes it easy to learn and easy to teach.

• Introduction to Process Design and Innovation
• Overview of the Define Phase
• VOC Gathering with KJ Analysis
• Survey Design and Analysis
• Intro to Customer Journey Mapping
• Quality Function Deployment (QFD)
• Scorecards
• Concept Generation
• Theory of Inventive Problem Solving (TRIZ)
• Concept Selection
• Detailed Design
• Process Modeling in Minitab Companion
• Conjoint Analysis
• Overview of Implement

Interested in training or curriculum licensing? Contact our team to learn more.