Process Design Course

This one week curriculum follows the DMEDI methodology (Define, Measure, Explore, Develop, and Implement). The training materials use only examples of processes and services. It is usually taught as an additional week after Black Belt or Green Belt training. Our unique format makes it easy to learn and easy to teach.

  • Introduction to Process Design and Innovation
  • Overview of the Define Phase
  • VOC Gathering with KJ Analysis
  • Survey Design and Analysis
  • Intro to Customer Journey Mapping
  • Quality Function Deployment (QFD)
  • Scorecards
  • Concept Generation
  • Theory of Inventive Problem Solving (TRIZ)
  • Concept Selection
  • Detailed Design
  • Process Modeling in Minitab Companion
  • Conjoint Analysis
  • Overview of Implement

Interested in training or curriculum licensing? Contact our team to learn more.

Training Feedback

My expectation was to understand how to apply the techniques to the innovation process.  I walked out with the intent to drive its implementation and expect it will add much value. Excellent!

– European Student, Fortune 500 CPG Company
TRAINING, TESTIMONIAL

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Operations

Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

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Operational Excellence Word Puzzle

Word Puzzle Challenge

How much do you know about Operational Excellence?

Play our continuous improvement version of a popular word game, with a new word every day. Can you guess today’s word?

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Assessments

Assessments

Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.

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