Please fill out the information below to access our publications, conference presentations, and training modules.
September 20–23, 2020
Jeff Kahne, PhD
"Customer Journey Mapping – How Contact Center Data Is Changing the Way Leading Organizations Understand and Serve Their Customers"
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We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.