Retail Process Design Initiative Averages $1M Benefit per Project


A big box retailer with a successful process excellence initiative was looking to increase their capabilities. They had demonstrated success with localized process improvement but wanted to expand into more cross-functional process improvement and business transformation. Business leaders were asking for more innovation and more help with game-changing projects.


Process Design for Lean Six Sigma was implemented in retail operations, finance, human resources, supply chain, and e-commerce. Projects included initiatives to drive sales, finance operations design, supply chain optimization, and a new HR process.


The average benefit per project was $1M and the average cycle time per project was 6 months. Further along, the methodology was internalized by the process excellence team, who now provide all on-going support for the initiative.

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