Managed Healthcare Plan Leverages Lean Six Sigma To Navigate Rapid Growth


A $8B managed healthcare firm had experienced rapid growth over a 10 year period, doubling in size and membership in the previous 2 years. Processes had evolved over time, but the organization was struggling to keep up with new membership, provider and regulatory requirements. The CEO wanted to move from “constantly fighting fires” to “proactive process management and design” using a more process, customer and data driven methodology.


We performed a top-down assessment of the organization, to identify and quantify improvement opportunities. Many of these turned into projects for Black Belts and Green Belt that we trained and coached through implementation. Others were larger projects we managed, focusing on streamlining the claims error process, on-boarding new providers, as well as creating robust workforce planning models for every department.


Training has included multiple waves of Green Belts, with a Black Belt wave as well. Executives were trained as Yellow Belts, and 30 VPs and Directors have been trained in BPM methods. The Firefly team also led consulting projects that created significant ROI, and built rapid momentum for the continuous improvement efforts. The program has had greater than 10X ROI since inception.

Want to see results like this at your company? Contact our team to learn more.


Innovative insights delivered to your inbox once a month

We hate spam and will never share your information. You can unsubscribe at any time.

Newsletter Sample


Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.



Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.

Lean Six Sigma World Conference

LSS World Conference

August 19–20, 2020 | Orlando, Florida
Kristine Nissen Bradley
"Easing Into Big Data: From Logistic Regression to CART"
Kimberly Watson-Hemphill
"Data Visualization – The Power of Storytelling"