This two week curriculum follows the DMEDI methodology (Define, Measure, Explore, Develop, and Implement). The modules are packed with both product development and new process examples. Our unique format makes it easy to learn and easy to teach.
Interested in training or curriculum licensing? Contact our team to learn more.
Our Unique Training Format Makes it Easy to Learn and Teach
August 23–25, 2020
Amelia Island, Florida
Jeff Kahne, PhD
"Customer Journey Mapping – How Contact Center Data Is Changing the Way Leading Organizations Understand and Serve Their Customers"
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We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.