If you work for an organization outside of manufacturing, you need a Lean Six Sigma curriculum designed especially for you. Our services materials are packed with transactional and services examples - no manufacturing content.
This four week curriculum follows the DMAIC methodology (Define, Measure, Analyze, Improve, and Control). Both Lean and Six Sigma tools are fully integrated in each phase. Our unique format makes it easy to learn and easy to teach.
Interested in training or curriculum licensing? Contact our team to learn more.
Our unique format makes it easy to learn and easy to teach
August 23–25, 2020
Amelia Island, Florida
Jeff Kahne, PhD
"Customer Journey Mapping – How Contact Center Data Is Changing the Way Leading Organizations Understand and Serve Their Customers"
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We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.