If you work for an organization outside of manufacturing, you need a Lean Six Sigma curriculum designed especially for you. Our services materials are packed with transactional and services examples – no manufacturing content.

This two week curriculum follows the DMAIC methodology (Define, Measure, Analyze, Improve, and Control). Both Lean and Six Sigma tools are fully integrated in each phase. Our unique format makes it easy to learn and easy to teach.

Introduction to Lean Six Sigma for Services

Define Phase

  • Introduction to Define and Gate Reviews
  • The Project Charter
  • Project and Change Management
  • Gathering the Voice of the Customer

Measure Phase

  • Introduction to Measure
  • Document the Process
  • Cause and Effect Matrix
  • Minitab Overview
  • Introduction to Basic Statistics
  • Data Collection Planning
  • Control Charts
  • Key Lean Concepts
  • Transactional Cycle Time Simulation
  • Measurement System Analysis
  • Process Capability

Analyze Phase

  • Introduction to Analyze
  • Root Cause ID and Validation
  • Introduction to Hypothesis Testing
  • Means, Medians and Variance Tests
  • Proportions and Chi-Square Tests
  • Simple Linear Regression
  • FMEA
  • Multi-Vari Analysis

Improve Phase

  • Introduction to Improve
  • Solution Development
  • Process Flow Improvement
  • Intro to Design of Experiments (Optional)
  • Implementation

Control Phase

  • Introduction to Control
  • Mistake Proofing
  • Process Control Methods

Interested in training or curriculum licensing? Contact our team to learn more.

Lean Six Sigma for Services Black Belt Agenda

Related Agenda

Lean Six Sigma for Services Black Belt Training

Our unique format makes it easy to learn and easy to teach

Conferences

ASQ Lean and Six Sigma Conference 2019
March 4–5, 2019
Phoenix, AZ

"Data Visualizations: In the Realm of Big Data"
Lisa Custer, PhD

Lean Six Sigma World Conference
March 13–14, 2019
San Antonio, TX

"Best Practices in Lean Six Sigma – Highlights from the Benchmarking Study"
Kimberly Watson-Hemphill and Kristine Nissen Bradley

ASQ World Conference
May 20–22, 2018
Fort Worth, TX

"Measuring Sense of Urgency: A Leadership Dilemma"
Jeff Kahne, PhD

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Operations

Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

Assessments

Assessments

Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.

ASQ Lean and Six Sigma Conference 2019

ASQ Lean and Six Sigma Conference 2019

March 4 - 5, 2019
Phoenix, AZ

Lisa Custer, PhD presents "Data Visualizations: In the Realm of Big Data"