Please fill out the information below to access our publications, conference presentations, and training modules.
August 23–25, 2020
Amelia Island, Florida
Jeff Kahne, PhD
"Customer Journey Mapping – How Contact Center Data Is Changing the Way Leading Organizations Understand and Serve Their Customers"
Innovative insights delivered to your inbox once a month
We hate spam and will never share your information. You can unsubscribe at any time.
We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.