Case Study

Background

Looking to rapidly accelerate their growth, an already expanding home health company brought on investors. Their number of patients had doubled in recent years, in line with plans for continued expansion. Also, the company’s home state had recently divided itself into 3 regions and, for the first time, allowed Managed Care Organizations to contract in each of the areas. Our client needed to be ready for this regional roll out and for the new federally-mandated electronic verification requirement and processes that were being implemented.

Solution

Firefly Consulting conducted an assessment of core business processes, staffing and organizational structure, metrics and technology. The team also provided support to implement critical changes necessary to align with the changing business environment.

Summary

• Identified significant opportunities to streamline the core processes by which patients and caregivers interacted with the company.
• Additionally, the team implemented a reengineered core business process that will be essential for upcoming regulatory changes.
• High level staffing model identified critical understaffing in nursing and gaps in supervisory roles.
• New metrics plan will link the strategic goals of the investors with the daily work in key departments.
• Provided upgrades to business performance, allowing investors to sell the company earlier than anticipated.

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