Financial Services

Our team has worked broadly in the financial services industry, with significant experience in banking, credit unions, credit card companies, insurance, and private equity. Consulting work includes assessments, M&A support, data analytics, process design, innovation, call center optimization, operational improvements, and implementation of best practices in operational excellence.

We also offer training programs for continuous improvement, which have been completely customized for services businesses – no manufacturing content - including Lean for Service and Lean Six Sigma for Service.

Sample Client Results

• Mortgage Lending – Improvements in core process saved $21M, significantly improved customer satisfaction, reduced risk
• Insurance – 30% reduction in operating expenses
• Credit Union – Improved new business member experience ratings by 50%, reduced number of errors in account set-up by 75%

Contact our team to discuss your next business improvement project.