Case Study

Background

A leading banking institution with an existing continuous improvement program was suffering from low interest and engagement. Overall satisfaction ratings for current training and development were receiving average to poor ratings. A fresh approach was needed to realign with the organizational focus on being an operationally excellent and well-managed organization.

Solution

Our instructors immediately took overall average ratings for training to exceptional levels. The institution then asked for us to lead a total revamping of the program that strengthened content and made the training more interactive. A modular approach was developed which would allow for pathways for Business Process Management, Lean Certification as well as Green Belt Certification.

Results

The new content created employee engagement and enthusiasm, with a waiting list to participate. More impactful projects created business buy-in and certification rates more than doubled, leading to significant improvement in customer satisfaction and major gains in cost reduction.

Project highlights:

• Legal department improved the customer experience while reducing cycle time by 75%
• Visual management improved cycle time in contracting and procurement by 80%
• The organization instituted a best-in-class approach to Visual Management across the organization

Want to see results like this at your company? Contact our team to learn more.