Lisa Custer, PhD

Lisa brings decades of global experience in designing and implementing continuous improvement programs based on multiple methodologies – Lean Six Sigma, Design, Total Productive Maintenance, Lean, and Quality Systems. She has worked with numerous clients to drive program success and brings considerable insight to building sustainable improvement cultures.

Comfortably working closely with senior leaders and front-line staff, Lisa partners with clients to drive significant results in support of corporate objectives. She has served numerous organizations in the design and implementation of operational improvement initiatives that increase customer satisfaction, deliver significant financial benefits, and build capability in their associates.

Prior to joining Firefly Consulting, Lisa was a principal with Accenture and the George Group. She additionally held key roles in Total Productive Maintenance for the Japanese Institute of Productive Maintenance and worked in manufacturing quality at Motorola.

Lisa is a frequently invited speaker at major industry gatherings as an expert in Six Sigma, Lean, and Design for Lean Six Sigma. She has used that expertise to train and mentor over 1500 senior leaders, Black Belts, Green Belts and Kaizen Leaders around the world.

Publications and Insights


Innovative insights delivered to your inbox once a month

We hate spam and will never share your information. You can unsubscribe at any time.

Newsletter Sample


Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

Crossword Puzzle

Crossword Challenge

How much do you know about Operational Excellence?

Take our crossword challenge and test your knowledge of tools, methodologies, and industry thought leaders.



Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.