Background
A Fortune 100 company had enjoyed strong and steady organic growth supported with the hiring of 200-300 employees per week. Yet, the demand for additional resources was increasing every month. The HR process improvement team was mobilized to come up quickly with a streamlined recruiting process.
Solution
A process mapping exercise offered a common understanding of the process and identified a number of time constraints. Service Level Agreements (SLAs) were established to improve communication between recruiters, hiring managers and candidates. On their first day, new hires had to go an Orientation Sequence, a series of mandatory steps (verify I9 Form, sign Non-Disclosure Agreement, get badge, check in laptop, etc.) before they could become fully operational. A specific flow was designed and successfully tested to reduce the average completion time of that sequence.
Results
The new recruiting process fostered a very intense environment which resulted in a 50% time reduction from end to end. The orientation sequence that took about 57 min/person on average was reduced to 10 min/person. These achievements permitted the HR department to process and onboard about 600 new hires per week and ensure that each one of them could report at their work station (or office) with all the tools they needed on day one.
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