Chuck Cox

Chuck Cox joined Firefly Consulting in 2010. He brings substantial experience, both regionally and internationally, to performance assessment and improvement, as well as product and process design. Over the course of his more than 30-year career, he has worked with clients in diverse industries such as oil and gas, financial services, aerospace, life sciences, utilities, government, optics, automotive, semiconductors, packaging, and computer software and hardware.

With an express interest in process optimization, Chuck has devised and launched operational initiatives that yield millions of dollars in savings for clients, frequently reducing cycle times by more than 70%. He builds rapport quickly while working with staff to increase capabilities and is accomplished at fundamentally improving operations enterprise-wide.

Chuck has delivered quality function deployment workshops in design for the University of California-Berkeley and serves as an adjunct faculty member at Arizona State and San Jose State Universities. He delivered design presentations at several international conferences and currently co-instructs the Master Black Belt professional course for the University of Texas at Arlington.

Chuck's Publications and Insights

Nine Essential Activities for Building a Robust Quality Management System
Quality Management Forum, 2023.
OPERATIONS | ANALYTICS | MANUFACTURING & SUPPLY CHAIN
QMS for Data Driven Decision Making and Growth
Presented to the ASQ World Conference on Quality and Improvement, 2022.
LEAN SIX SIGMA
A Strong and Freshly Brewed FMEA
Presented to the Lean Six Sigma World Conference, 2022.
LEAN SIX SIGMA
Presented to the 2021 ASQ Lean and Six Sigma Conference.
OPERATIONS | ANALYTICS
>What’s Your Improve-Mentality?
New approaches to meeting customer needs.
CUSTOMER
Innovating Lean Six Sigma Book
Many business books talk about Lean Six Sigma. This one shows you how to make it work.
Contributing author, McGraw-Hill.
LEAN SIX SIGMA
The Lean Six Sigma Pocket Toolbox
Author, Contributing author, McGraw-Hill.
LEAN SIX SIGMA
Manufacturing Handbook of Best Practices: An Innovation, Productivity and Quality Focu
Contributing author, St. Lucie Press.
LEAN SIX SIGMA | INNOVATION
The Handbook of Supply Chain Management
Contributing author, St. Lucie Press/APICS.
OPERATIONS | MANUFACTURING & SUPPLY CHAIN
The Quality Function Deployment Handbook
Co-author, John Wiley & Son.
LEAN SIX SIGMA

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Operations

Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

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Assessments

Assessments

Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.