Jeff is a results-oriented advisor with extensive experience in all areas of organizational transformation and process innovation. He has demonstrated expertise in Six Sigma, Design, Lean, statistical modeling, change management and reengineering, in addition to strategic planning.
He has successfully deployed process improvement and design initiatives in healthcare, financial services, private equity, global logistics/distribution, chemical, semiconductor, industrial automation, medical, manufacturing, and service companies ranging from $40 million to $400 billion in annual revenue.
Prior to joining Firefly Consulting, Jeff served as a Business Architect leading process improvement within USAA, a Fortune 500 insurance company. He led process management and improvement initiatives for the company’s claims and sales processes, identifying over $50M in savings.
Jeff is a 20-year veteran of the United States Air Force. He redesigned Air Force strategic planning models for Army, Navy, Air Force, and Marine use and led Joint, Department of Defense, Nuclear Weapons Inspections agency, Combat Operations units, Intelligence Agencies, through data centric and team based strategic planning efforts.
Publication in the Professional Association of Customer Engagement, 2021.
Presentation to the Professional Association for Customer Engagement (PACE), 2020.
Dr. Jeff Kahne and Kimberly Watson-Hemphill discuss how operational excellence can accelerate private equity results.
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We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
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