Jeff Kahne, PhDJeff is a results-oriented advisor with extensive experience in all areas of organizational transformation and process innovation. He has demonstrated expertise in Six Sigma, Design, Lean, change management and reengineering, in addition to strategic and performance planning.

He has successfully deployed process improvement and design initiatives in global logistics/distribution, chemical, financial services, semiconductor, healthcare, industrial automation, medical, manufacturing, industrial sanitation, and service companies ranging from $40 million to $400 billion in annual revenue.

Prior to joining Firefly Consulting, Jeff served as a Business Architect leading process improvement within USAA, a Fortune 500 insurance company. He led process management and improvement initiatives for the company’s claims and sales processes, identifying over $50M in savings. Jeff is a 20-year veteran of the United States Air Force. He redesigned Air Force strategic planning models for Army, Navy, Air Force, and Marine use and led Joint, Department of Defense, Nuclear Weapons Inspections agency, Combat Operations units, Intelligence Agencies, through data centric and team based strategic planning efforts.

Publications and Insights

Education

  • Our Lady of the Lake University
    PhD Leadership Studies
    MBA Electronic Commerce
  • Park University
    BS Management of Information Systems
  • Certified Master Black Belt

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Operations

Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

Assessments

Assessments

Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.

ASQ Lean and Six Sigma Conference 2019

ASQ Lean and Six Sigma Conference 2019

March 4 - 5, 2019
Phoenix, AZ

Lisa Custer, PhD presents "Data Visualizations: In the Realm of Big Data"