Jeff Kahne, PhD

Jeff Kahne is a results-oriented advisor with extensive experience in all areas of organizational transformation and process innovation. He has demonstrated expertise in Six Sigma, Design, Lean, statistical modeling, change management and reengineering, in addition to strategic planning.

He has successfully deployed process improvement and design initiatives in healthcare, financial services, private equity, global logistics/distribution, chemical, semiconductor, industrial automation, medical, manufacturing, and service companies ranging from $40 million to $400 billion in annual revenue.

Prior to joining Firefly Consulting, Jeff served as a Business Architect leading process improvement within USAA, a Fortune 500 insurance company. He led process management and improvement initiatives for the company’s claims and sales processes, identifying over $50M in savings.

Jeff is a 20-year veteran of the United States Air Force. He redesigned Air Force strategic planning models for Army, Navy, Air Force, and Marine use and led Joint, Department of Defense, Nuclear Weapons Inspections agency, Combat Operations units, Intelligence Agencies, through data centric and team based strategic planning efforts.

Jeff's Publications and Insights

The Significance of Urgency and Complacency in Successful Change Initiatives
Jeff Kahne, Published by The Quality Management Forum, 2025.
CULTURE | LEADERSHIP | MANUFACTURING & SUPPLY CHAIN
Understanding Workforce Modeling: A Data-Driven Approach
Published by The Staffing Stream, 2023.
OPERATIONS
Professional Association for Customer Engagement (PACE), 2021.
OPERATIONS | CUSTOMER | HEALTHCARE
Learn how operational excellence can accelerate private equity results.
OPERATIONS | HEALTHCARE | MANUFACTURING & SUPPLY CHAIN
Dr. Kahne's original research in change management. Presented to the 2019 ASQ World Conference.
OPERATIONS | INNOVATION
Evolution of Leadership Theories
Speaker, ASQ webinar series, July 2017.
OPERATIONS | INNOVATION
Innovating Lean Six Sigma Book
Many business books talk about Lean Six Sigma. This one shows you how to make it work.
Contributing author, McGraw-Hill.
LEAN SIX SIGMA
Presented to the 2015 International Lean Six Sigma Conference.
LEAN SIX SIGMA
Presented to the 2015 ASQ World Conference.
INNOVATION

Education

  • Our Lady of the Lake University
    PhD Leadership Studies
    MBA Electronic Commerce
  • Park University
    BS Management of Information Systems
  • Certified Master Black Belt

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Operations

Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

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Assessments

Assessments

Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.