Heather Rafferty

Heather has been a part of the Firefly team since 2014, working on content strategy and creation, event planning, organic social media growth, and thought leadership development. She delivers on Firefly marketing and sales objectives through the design and editing of project and proposal materials such as presentations, brochures, fact sheets, resumes, website content, and client deliverables.

In parallel to her marketing and business development activities, she partners with the Firefly delivery team in support of client engagements. She frequently assists in the design and development of key operational documents in line with client business needs, identifying opportunities in current and future states, and in support of existing business functions. These include customer journey maps, process maps, and other custom graphical representations of complex business processes.

Her project work spans industries that include manufacturing, healthcare, insurance, pharmaceutical, consumer product goods, banking and finance, and waste management. Recent client work includes developing a high-level process as part of the business analysis requested by a $1.8B national distribution company renegotiating a key supplier contract. Additionally, she assisted in the development of an extensive market launch playbook for a $2.8B CPG company experiencing rapid growth.

When she’s not working with Firefly, she can be found riding her motorcycle to the far-flung corners of the earth.

Education

  • Acton School of Business
    MBA
  • University of Virginia
    BA Drama
  • Certified Green Belt

Newsletter

Innovative insights delivered to your inbox once a month



We hate spam and will never share your information. You can unsubscribe at any time.

Newsletter Sample

Operations

Operations Consulting

We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.

Assessments

Assessments

Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.

Lean Six Sigma World Conference

LSS World Conference

March 24-25, 2021 | Orlando, FL
Kristine Nissen Bradley
"Easing Into Big Data: From Logistic Regression to CART"
Kimberly Watson-Hemphill
"Data Visualization – The Power of Storytelling"