Heather Rafferty joined Firefly Consulting in 2014 after earning her MBA in Entrepreneurship. Her work centers on helping clients boost their process focus and fostering a collaborative environment for organizational improvement.
With a Green Belt certification, Heather has worked with clients across various sectors, including consumer product goods, waste management services, aviation, private equity, healthcare, insurance, and banking and finance.
Beyond her client work, Heather has shared her expertise as a speaker at the Lean Six Sigma World Conference and has authored several articles. Recent titles include “How HR Execs can use Operational Excellence to Compete on Hiring” published by HR Executive, and a 2024 primer on customer journey mapping titled “On the Path,” published by the American Society for Quality.
Heather holds a BA from the University of Virginia and an MBA from the Acton School of Business.
Heather's Publications and Insights
Education
- Acton School of Business
MBA - University of Virginia
BA Drama - Certified Green Belt
Newsletter
Innovative insights delivered to your inbox once a month
We hate spam and will never share your information. You can unsubscribe at any time.
Operations Consulting
We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
Word Puzzle Challenge
How much do you know about Operational Excellence?
Play our continuous improvement version of a popular word game, with a new word every day. Can you guess today’s word?
Assessments
Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.