Do you work for a services company that doesn’t manufacture physical products? Are you from finance, accounting, human resources, customer service, IT, procurement, sales, marketing, engineering, logistics, or another transactional area of the business?
You need a Lean Six Sigma training program designed especially for you. Our team has significant experience developing and delivering Lean Six Sigma programs for non-manufacturing companies, including clients in financial services, healthcare, insurance, retail, logistics, and hospitality. Our services materials are packed with transactional and services examples - no manufacturing content.
Our experienced team will work with you to customize an approach that drives significant results to the bottom line and fits with the culture of your business. We offer a full suite of Lean Six Sigma training offerings, for the large-scale global deployment or for the small business looking to get started.
Training Courses
Lean Six Sigma for Services Black Belt This course delivers the most comprehensive training and Lean Six Sigma tool kit. Black Belts will be equipped to drive significant projects with meaningful business results.
At the end of this course, Green Belts will have the tools that they need to lead well-scoped Lean Six Sigma projects and to support Black Belts on larger initiatives.
Lean Six Sigma Yellow Belt
Our Yellow Belt course features an interactive simulation that introduces Lean Six Sigma and teaches basic improvement tools that participants can use in their daily work.
Lean Six Sigma for Services Black Belt Course
If you work for an organization outside of manufacturing, you need a Lean Six Sigma curriculum designed especially for you. Our services materials are packed with transactional and services examples - no manufacturing content.
This four week curriculum follows the DMAIC methodology (Define, Measure, Analyze, Improve, and Control). Both Lean and Six Sigma tools are fully integrated in each phase. Our unique format makes it easy to learn and easy to teach.
Introduction to Lean Six Sigma for Services
Define Phase
Introduction to Define and Gate Reviews
The Project Charter
Project and Change Management
Multi-Generational Project Planning
Gathering the Voice of the Customer
Presentation Basics
Measure Phase
Introduction to Measure
Document and Analyze the Process (Value Stream Mapping)
If you work for an organization outside of manufacturing, you need a Lean Six Sigma curriculum designed especially for you. Our services materials are packed with transactional and services examples – no manufacturing content.
This two week curriculum follows the DMAIC methodology (Define, Measure, Analyze, Improve, and Control). Both Lean and Six Sigma tools are fully integrated in each phase. Our unique format makes it easy to learn and easy to teach.
Our Yellow Belt training is a one-day workshop that we have developed based on our 20+ years of experience introducing Lean Six Sigma methodologies, tools, and techniques to new practitioners.
The workshop is highly interactive, based on a three-round simulation where students apply the tools to improve a process as a team. The simulation will take you through the DMAIC process and introduce basic tools in a fun learning environment. Students leave the workshop with an introduction to Lean Six Sigma and the ability to apply some improvement tools to their daily work.
We have consulting experience with engagements as diverse as mergers and acquisitions, operations strategy, supply chain acceleration, shop-floor process improvements, and call center efficiency improvement.
Assessments are customized to meet your goals, leveraging our frameworks and knowledge of best practices from years of industry experience. Recent work has been in financial services, insurance, healthcare, manufacturing, and supply chain.
